To show that you are listening to a patient, ____ language is really important. Make sure that you are ____ at the patient and making ____ contact (but not ____!). Smiling, ____, and making 'listening' noises (like "____"), can also help to show that you are paying attention. ____ (putting yourself in the patient's shoes) is a good way to build ____. You can show this to your patient with sentences such as "I imagine that would make X / Y / Z very ____". Remember that it needs to be ____ though! ____ questions make it easy for patients to answer however they would like, and often yield a lot of ____. A good example would be "Can you tell me more about how that has affected you?" ____ questions have ____ word answers and are good for ____ (checking). A good example would be "Did it hurt?"

Introduction to communication skills

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