Explaining procedures: You must ..., It's a good idea to ..., You need to ..., What's useful is to ..., What happens is ..., It's essential to ..., Asking for clarification: What exactly do you mean by ... ?, So you're saying ...?, Can you run through that again?, Checking understanding: Are you with me?, Is that clear?, Do you understand?, Do you follow?, Showing you've understood: Yeah. That's clear., OK ... Yes, I've got that., OK. I'm with you., Sure. I follow., Teleconferencing: You're very faint. / You're breaking up., I can't hear you clearly., There's an echo on the line., Hang on ... Is that better?, Yes, it's fine again now., Yes, you're back again now., Can we speed up a little ...?, Could you slow down a bit? We're having problems following you.,

Explaining procedure / Teleconferencing

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