Formal: Good morning, This is.... speaking, Could I speak to... please?, I'm calling on behalf of...., May I ask who's calling?, Could you hold on a moment, please, I'm sorry but I can't understand you, could you speak slowly please?, Can I leave a message please?, Thank you for calling, I'm sorry, he/she is out of the office today, Informal: Hi, Is.... there?, I needed to talk to...., Just a minute, Who is it?, I can't hear you very well, I'll let him/her know that you called when he/she comes back, Bye, Talk soon, Speak to you again soon,

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