Professionalism - The combination of trained skills, polite and positive behaviors, and good judgement a person uses at work., Professional Image - Employees' professional image is comprised of the expectation for cleanliness and neatness in their appearance every day on the job, which includes everything from clean nails and hands to washed hair and clean, well-maintained, and ironed uniforms, whether in the front or back of the house. , Teamwork - Using each team member's strengths so that the group has more success working together than working alone., Ethics - A set of moral values that a group of people holds that help guide the decisions they make, typically based on the principals of honesty, integrity, and respect for others; they can be influenced by cultural backgrounds, religious beliefs, personal codes of conduct, and individual experiences. , Workplace Ethics - In the business world, these codes set the professional tone and behaviors for employees in an operation and help everyone understand what is considered acceptable or unacceptable behavior. , Diversity - Refers to the great variety of people in today's world and their backgrounds, experiences, opinions, religions, ages, talents, and abilities., Stereotypes - Generalizations individuals make about particular groups that assume that all members of that group are the same., Prejudice - A general attitude toward a person, group, or organization on the basis of judgements that are unrelated to abilities., Bias - A tendency toward a particular perspective or idea based on prejudice., Cultural Tendencies - Some things that a group of people may tend to do or feel based on their common shared habits and beliefs, such as religion; in contrast, stereotypes do not distinguish between what a group of people may tend to do or believe and what an individual actually does or believe., Empathy - The act of identifying with the feelings, thoughts, or attitudes of another person., Feedback - Helpful information that is given to someone to say what is working or needs to be improved about a particular action or performance; feedback is the primary tool that managers use to help employees understand what they are doing correctly and incorrectly in their jobs.,

Chapter 3 - Professional Expectations

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