Complaining: I'm sorry, but there's been a mistake with..., I'm afraid that there's a problem with..., There seems to be a problem with..., Can I see your..., please?, I'd like to make a complaint., Giving reasons for complaints: The problem is...., The... doesn't work, The.....is broken., I've been waiting for...., Responding and offering solutions: I'm very sorry about that...., Unfortunately, we can't...., We'll give you...., Asking for action: I'd like to cancel the order/get a refund/speak to the manager, please., I'd like you to (change it for a new one), Please, could you (bring the bill)?,

Roadmap B1 Unit 9D

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