1) Behaviors That Show a Guest-Centric Mindset a) Active Listening b) Personalization c) Continuous Improvement d) Flexibility e) Responsiveness f) Attention to Metrics 2) Behaviors That Show a Process-Centric Mindset a) Attention to Metrics b) Training and Development: c) Consistency d) Proactive Service e) Positive Interaction f) Continuous Improvement 3) Behaviors That Show a Guest-Centric Mindset a) Problem Solving b) Flexibility c) Attention to Detail d) Documentation e) Adherence to Procedures f) Efficiency

Guest-Centric vs. Process-Centric

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