Asking for information: May I have your name, please?, I'd also like to know your email address., I was wondering if you could give me your phone number?, Could you tell me the property's address, please?, Could you give me the hotel's name, please?, What's your phone number, please?, Clarifying: Have I got this right?, Are you saying I-N-F-O?, Can you spell that, please?, Do you spell that with one N or double N?, Is it A for Apple?, Sorry, is that E-R or A-R?, Active listening: Right, OK., Really?, That's correct., I know what you mean., Starting a call: Hello, My name's Kevin Johnson., I'm calling you from Emerging Travel Group, Ostrovok., I'm calling about one of reservations at your hotel., The reason I'm calling is to clarify some details about your hotel., How can I help you?,

Module 1: Exchanging personal data (Functional language) lesson practice

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