Formal: Dear Ms Lee, Thank you for your emails regarding your order #TM017., Let me begin by apologising for not replying to you sooner., I have been out of the office for the last two days., I have looked over your order and agree that we have made several errors., I will of course send out the correct order this morning., For the inconvenience I will include a number of bonus items., Once again, please accept my apologies., Please do not hesitate to call me if your have any further issues., Kind regards, Peter Black, Informal: Hey Emilia, Thanks for your messages about your order., Sorry I haven't replied to you before now,, I've been off work for a couple of days., I've checked your order and yeah we made mistakes., I'll get the stuff out to you this AM., For all the problems I'll send you some other things., Sorry again., Call me straight away if there are more problems., Cheers, Pete,

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