We’re getting nowhere here. We’re just going round in circles. Can we just agree to disagree?, I hear what you’re saying, but try to see it from my point of view., That’s not what I meant at all. You’re twisting my words., I think we’ve got our wires crossed. That wasn’t my intention at all., Hey, chill! There’s no need to raise your voice. I can hear you perfectly well., I’ve obviously done something to upset you, so I think we should clear the air., OK. You’ve made your point and I heard you. Now can we just move on? , Sorry, that came out all wrong. Just pretend I didn’t say that., Alright! Calm down! It’s not the end of the world!, It’s done. Just forget about it. There’s no point crying over spilt milk.,

Outcomes: conflicts

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