Giving general feedback: The first thing to say is that (customers are very positive)., Overall, people felt that (you do your job very well)., The general feeling was that (the service is a bit too informal)., Giving specific positive feedback: They appreciate (your honesty)., (The delicious desserts) get a big thumbs up., (Punctuality/That) is one of your strong points., Giving negative feedback: Unfortunately, many people felt that (they were being treated like a friend)., That was the biggest complaint., Some people felt you could be a bit more (friendly)., Suggesting improvements: You might like to try being a bit more (professional)., (It’s something that) could be improved., Perhaps you could (bear that feedback in mind)., Responding to feedback: I’ll take that on board., From my point of view, (I think it’s my job to…)., I want to explain my side.,

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