enhancers of communication, Active listening, Using SBAR for handover, Asking clarifying questions, Speaking with a calm, respectful tone, Maintaining appropriate eye contact, Confirming shared understanding (“So you want me to…?”), Being open to feedback, communication barriers, Noise in the environment, Time pressure or staff shortages, Stress and burnout, Hierarchy and power differences, Language or cultural differences, Emotional exhaustion, Misinterpretation of non-verbal cue, consequences of bad communication, medication errors, Incomplete or unsafe patient handover, Delayed treatment decisions, Increased patient risk and adverse events, Team conflict or tension, Reduced trust between colleagues, Patient dissatisfaction.

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