1) Which store was the slowest to help? a) Tech Help b) Smart Service c) Quick Fix 2) Which store had the friendliest staff? a) Smart Service b) Quick Fix c) Tech Help 3) Why didn’t the person like Quick Fix? a) The staff was slow b) They didn’t fix the phone c) They didn’t explain things well 4) Which store gave the best customer service? a) Smart Service b) Tech Help c) Quick Fix 5) What problem did the person have? a) This person needed a new phone b) This person needed help with their phone c) This person wanted to buy a computer 6) Why did the person choose Smart Service? a) It was the fastest and friendliest store b) It was the cheapest store c) It was close to their house

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