Reception: Hello, reception., How can I help you?, Good evening, reception., Guest: Hello. This is room 613., Hello. I’m sorry to bother you again. This is room 613., Problem: There’s a problem with the air conditioning. It isn’t working, and it’s very hot in my room., I have a problem with the wifi. I can’t get a signal., Solution: I’m sorry, sir. I’ll send somebody up to look it right now., I’m sorry, sir. I’ll put you through to IT.,

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