DIPLOMATIC - dealing with people politely in a sensitive and effecive way, HARSH - critical, cruel, or not nice, TACTFUL - careful not to do or say anything thta will upset or embarrass other people, WORD (VERB) - to use carefully chosen words to express something, AN ULTIMATUM - a statement saying that if someone does not do what you want, he or she will be punished, AMBIGUOUS - having more than one meaning, so that it is not clear which meaning is intended, WORDING - the words and phrases used to express something, VAGUE - not clear in your mind because of not having enough details, WISHY-WASHY - not having firm or clear ideas and seeming unable to decide what you want, NOT MINCE (ONE'S) WORDS - to say exacly what you think, even if this may offend people, JARGON - technical words and phrases that people doing the same type of work use, which other people find difficult to understand,

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