1) Mr. customer called to advise he saw a charge on his olb a) Yes we file as a fraud claim b) No. We transfer to ach frad c) Yes we file the billing dispute d) Offer to send email instructions 2) Question a) Answer b) Maybe not c) Not this d) Trick question 3) Test a) Wow b) We c) Know the d) Material 4) Question 4 a) Practice b) Identify c) Claim 5) Claim questionz a) Many b) Options c) Available d) Answers

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