1) a 'balance' means... a) not having enough b) not cooked c) to charge for more than is fair or necessary d) the amount that one owes 2) Which of these is a complaint? a) Our bill is wrong. b) Our food is very delicious. c) Wow, this bill is cheap! d) This is exactly what I ordered. 3) 'resolution' means... a) not cooked b) the solution to a problem c) to be thankful for d) to express unhappiness or concern 4) Which of these is a complaint? a) The service here is great. b) We've been waiting for over an hour now. c) The food came out so quickly! d) Can I have the recipe for this sauce? 5) 'bother' means... a) to remove money from a bill b) broken or torn c) to upset, worry, interrupt d) the amount that one owes 6) Which of these is a polite way of making a complaint? a) This food tastes awful. b) This is taking so long, what's the problem? c) Send this back to the kitchen right now. d) Sorry to bother you, but... 7) Sorry to ___ you, but it looks like the ____ on my bill isn't correct. Can you look into it? a) raw / bother b) reverse the charge / lacking c) overcharge / damaged d) bother / balance 8) Which of these is a complaint? a) The music here is really nice. b) This is the best sandwich I've ever had. c) My hamburger isn't cooked. d) This restaurant is never busy. 9) Which of these is a polite way of making a complaint? a) This is gross. b) Hurry up, this is taking forever. c) Excuse me, do you have a moment? d) My order is wrong. Fix it. 10) Which of these things would be said by a customer in a clothing store? a) I'm sorry. That shirt is not part of the sale. b) I'm very sorry about that, it's actually $40. c) I'm sorry to bother you, but is this shirt on sale? d) Okay, I'll take it off your bill. 11) I hate to _____ but this phone charger looks ____. Are you sure it's new? a) appreciate / balanced b) complain / damaged c) resolution / lacking d) discuss / perfect 12) Which of these things would be said by a server in a restaurant? a) I don't usually complain, but... b) We've been waiting for over an hour. c) The food is cold. d) I'm so sorry, we're very busy tonight.

Making Complaints

von
Drucken
Einbetten

Bestenliste

Visueller Stil

Einstellungen

Vorlage ändern

Soll die automatisch gespeicherte Aktivität wiederhergestellt werden?