1) No, that's not what we agreed. a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 2) So, you aren't interested in selling your share of the business? a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 3) I'm not clear about what the actual problem is. a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 4) What do you mean by 'needing more investment'? a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 5) OK, that's really useful to know. a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 6) I can see you're finding it difficult. a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 7) So, it's important for you to sell some shares, but still keep control of the company. Right? a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 8) How would you improve our customer service? a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 9) OK, why don't you tell me when the company started losing money? a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback 10) Sorry, that's not what I was trying to say. a) Clarifying/Exploring b) Summarising/Paraphrasing c) Checking understanding d) Correcting e) Giving feedback

Quiz of Active listening - group sort

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