an organization's informal communication network - grapevine, The originator of the message - sender, The person who gets and interprets the message - receiver, The response from the receiver - feedback, Use of spoken or written words - verbal communication, Anything that distorts or interferes with the message - Noise, Official messages through set channels - Formal communication, The medium used to send the message - channel, Body language, tone, gestures - non-verbal communication, The idea or information being communicated - message, Casual or unofficial exchange of information - Informal communication, the amount of information that can be transmitted during a communication episode - channel richness, a personality trait of individuals depicting the ongoing desire to think and learn - need for cognition, a condition in which information inflow exceeds an individual's processing capacity - information overload, a sender's manipulation of information so that it will be seen more favorably by the receiver - filtering,

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