EXPRESSING YOUR FEELINGS : My main concern is ..., What really worries me is ... , What concerns me is ... , MAKING SUGGESTIONS : One thing you could do is ..., It might be worth ..., It could be helpful if you ..., EXPRESSING SATISFACTION : Yes, that would be very helpful, Yes, that's a good idea., Mmm. I think that's the right approach to take. , EXPRESSING DISSATISFACTION : I don't think that would do much good, I'm not sure that would work., I don't think that's the answer, SHOWING SYMPATHY: I know how you feel, I understand what you're saying, I can see where you're coming from but ..., IDENTIFYING THE REAL PROBLEM: What's really bothering you?, What are you really worried about?, What's the real problem?, RESOLVING THE CONFLICT: How do you think we should deal with this?, What's the best approach, do you think?, What's your solution?, REVIEWING THE SITUATION: Let's look at this again in a few days'/weeks' time?, Let's meet next week and see how the things are going, Let's review this when the situation a bit clearer,

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