Greet the customer ('Good Morning Sir/Mdm, how may I help you?'), Introduce your product ('I would like to recommend...'), Read out the Features and Benefits (Make sure you do your research well), Answer customer's questions , Upsell / Cross-sell (Use one min to have a look at the types of items for upsell/cross-sell, Lead customer to cashier ('Sir/Mdm, this way to the cashier please.'), Perform Cashiering , Bag the items , Thank the customer .

RO Practical 3 sequence

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