Conversation 1: Oh dear. Can you give me more details?, I'm sorry to hear that. We'll send you the correct version today., Customer Service. How can I help you?, Conversation 2: It still hasn't arrived., I'll look into it and get back to you right away., Conversation 3: I'd like a refund, It's not working again. I'm not very happy about it., We can offer you a replacement, Conversation 4: Don't worry. I'll deal with it now., It's my fault. I'm sorry,

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