1) WHAT DO YOU UNDERSTAND ABOUT MAKING CALLS ? a) message someone in Whatsapp b) use our phone dial's pad 2) WHAT SHOULD INCLUDE IN 'TELEPHONE GREETINGS' ? a) yo wassup b) hello c) heyy buddy d) our name "this is Ali" 3) WHAT'S THE MEANING OF TELEPHONE ETIQUETTE ? a) speaking clearly with professional tone b) it should include a greetings 4) WHAT IS PDA'S MEANING ? a) personal digital assistant b) public display of affection 5) WHICH ONE IS PROCESSING EMAIL ? a) b)

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