I’m afraid we have a problem with your latest delivery., Leave it with me. I will look into the matter and do what I can to make sure it doesn’t happen again., I really hope we can sort this out., What seems to be the problem?, I’m sorry to hear that., It must be due to bad handling., We’ll send you replacements immediately and give you a discount on your next order., I apologize for any inconvenience caused., It looks like you have overcharged., We must have made a small mistake.,

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