You are telling someoine they are losing their job. - "I'm sorry to have to tell you that...", You didn't hear someone. - "Pardon?", Someone enters while you are on the phone. - "Sorry, I'll just be a minute.", Someone is speaking a language you don't know. - "I'm sorry. I can't understand what you are saying", You didn't follow someone's instructions - "I'm sorry. I misunderstood.", You see someone smoking where they shouldn't - "I'm afraid that isn't allowed here.", You have arrived late at a restaurant. - "Sorry I'm late. Have you been waiting long?", You have spilt someone's drink. - "I'm terribly sorry. Let me buy you another one.", A costumer has just shown you a dirty spoon. - "I'm sorry sir; I'll bring you a clean one right away", You have eaten your friend's chocolates. - "I'm so sorry. I didn't realise they were yours",

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