1) match the picture with the correct Word a) custumer b) service c) Attention d) information 2) choose the image that refers to information a) b) c) d) 3) person who frequently requires a service from a company a) b) c) d) 4) If they show you this image, what word would you think of? a) information b) sales c) shopping d) candy 5) select the correct word considering the image a) information b) inattention c) Attention d) sales 6) call center or call center a) b) c) d) 7) Business Process Outsourcing a) contact center b) BPO c) KPO d) call center 8) where are they used a) college b) contact center c) House d) park 9) detailed guide describing how employees should act with the customer a) b) c) d) 10) KPO a) information b) Knowledge Process Outsourcing c) Business Process Outsourcing d) play

customer service vocabulary

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