Starting positions: We'd like to reach a deal with you today, Right, let's try to get 10% off their price list, My proposal is to., Our idea is that today we , Let’s start by having a look at the agenda., Exploring positions: Can you tell me a little about ...?, What do you have in mind?, COuld you tell us more..., What are your views on…?, Do you have any suggestions for…?, How do you feel about…?, Making offers and concessions: If you order now, we'll give you a discount, We'd be prepared to give you a better price if you increased your order, We’re willing to concede on the price and offer you $65 per piece instead of $75 for a longer term, We might be able to work on…, if you could…, We could offer you…, if you think you can agree on…, Offering you… is the best we can do right now. However, we’d need your approval on…, In exchange for…, would you agree to…?, Checking understanding: What do you mean?, Have I got this right?, If I understand you correctly, ..., You mean, if we ordered... , would ...?, Are you saying ...?, Refusing an offer: I'm not sure about that, That's more than we usually offer, That would be difficult for us, Sorry, I am not really sure about it!, That's not quite what we had in mind, Accepting an offer: Sounds a good idea to me. As long as we ..., Good, we agree on price, quantity, discounts ..., I think that meets our requirements, That sounds good/acceptible/reasonable, Playing for time: I'd like to think about it, I'll have to consult my colleagues about that, Closing and following up the deal: I think we've covered everything, Great, we've got a deal, Let me know if there are any problems, If there are any other points, I'll email you,

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