Subject: RE Complaint Dear Jim, I hope this email finds you well. ____, I would like to say I am very sorry to hear about your delivery problems. We have had an issue with one of our suppliers whom we hope to change in the next month. ____, I wanted you to know that we will be sending you replacement parts immediately. I assure you that this will not happen again. ____, we would like to offer you free delivery for your next purchase as compensation for the inconveniences. If I can be of any further assistance please do not hesitate to contact me. Kind Regards, Sally Jones Customer Care

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