1) Which technique involves generating ideas freely without judgment? a) Brainstorming b) Root Cause Analysis c) Prioritization d) Trial and Error 2) What is the first step in the problem-solving process? a) Implementing a solution b) Problem Identification c) Risk Assessment d) Decision-Making 3) Which of the following best describes “Root Cause Analysis”? a) Developing a list of alternative solutions b) Identifying the main reason behind a problem c) Selecting the best solution from multiple options d) Preparing for potential risks 4) What is the purpose of a contingency plan? a) To evaluate possible threats b) To identify the root cause of a problem c) To have a backup solution if the primary one fails d) To prioritize tasks in the problem-solving process 5) Which strategy involves arranging tasks or issues by importance to address critical problems first? a) Brainstorming b) Decision-Making c) Prioritization d) Risk Assessment 6) What is “Risk Assessment” primarily used for in problem-solving? a) To ensure that all solutions are implemented b) To test each solution in real-time c) To identify and evaluate potential risks before implementing a solution d) To analyze the root cause of the problem 7) Which step involves choosing the best course of action among different solutions? a) Contingency Planning b) Problem Identification c) Decision-Making d) Trial and Error 8) What does "Mind Mapping" involve in problem-solving? a) Listing tasks in order of priority b) Creating a visual diagram to connect ideas and identify solutions c) Breaking down a problem into smaller tasks d) Trying various solutions until one works 9) Which of the following best defines “Process Optimization”? a) Reducing the time it takes to brainstorm solutions b) Improving a process to make it more efficient and effective c) Allocating resources based on availability d) Establishing a backup plan 10) What is “Critical Thinking” in the problem-solving process? a) Questioning assumptions and evaluating information to make reasoned decisions b) Implementing the first solution that comes to mind c) Documenting all solutions in detail d) Creating multiple contingency plans 11) Which of the following best describes “Time Management”? a) Organizing resources based on cost and availability b) Ensuring that each step in the solution process has an appropriate timeline c) Choosing the most efficient solution d) Testing solutions until one works 12) A team is facing repeated delays in project deadlines. What would be the best first step to address this issue? a) Ignore the delays and hope they resolve on their own b) Conduct a root cause analysis to identify underlying issues causing the delays c) Blame individual team members for not meeting deadlines d) Extend all future deadlines without investigating the problem 13) During a brainstorming session, one team member dominates the conversation, while others remain silent. What approach could you take to ensure everyone’s ideas are heard? a) Allow the dominant member to continue since they seem to have strong ideas b) End the session and ask everyone to submit their ideas in writing instead c) Politely ask each team member to share at least one idea d) Ignore the issue and move on to decision-making 14) You’re working on a high-priority project, but your team is struggling to complete tasks on time due to resource limitations. What’s a suitable approach? a) Re-evaluate resource allocation to ensure critical tasks get the needed support b) Blame the team members for not working fast enough c) Reduce the quality of the work to speed up completion d) Assign more tasks to the already burdened team

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