1) “A Warm Welcome Awaits You at Villa La Valencia” a) Greeting b) Subject Line c) Sign-off d) Body 2) Details of Your Upcoming Stay With Us” a) Subject line b) Body c) Greeting d) Apologizing 3) “Thank you for your interest in booking at Azul SPA” a) Subject line b) Greeting c) Opening Phrase d) Closing 4) On behalf of Villa La Valencia Beach Resort & Spa,it is our pleasure to… a) Subject Line b) Greeting c) Opening Phrase d) Closing 5) “We truly apologize for the inconvenience you experienced with…” a) Subject Line b) Greeting c) Opening Phrase d) Body 6) “I am pleased to confirm your…” a) Body b) Subject Line c) Opening Phrase d) Greeting 7) We look forward to welcoming you back and creating another memorable experience.” a) Body b) Sign-off c) Closing d) Subject line 8) “We look forward to restoring your confidence in us.” a) Body b) Closing c) Sign-off d) Subject line 9) "Kind Regards," a) Body b) Closing c) Sign-off d) Subject Line 10) How do you say "sorry" in a polite way? a) Apologize b) Closing c) Sign-off d) Subject Line

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