1) What does KPI stand for? a) a) Key Performance Indicator b) b) Key Product Insight c) c) Knowledge Performance Index d) d) Key Process Initiative 2) Which of these is a financial KPI? a) a) Customer Satisfaction b) b) Revenue Growth c) c) Employee Engagement d) d) Response Time 3) Which KPI measures the cost to acquire one new customer? a) a) Conversion Rate b) b) Customer Acquisition Cost (CAC) c) c) Average Deal Size d) d) Sales Growth Rate 4) What is the purpose of measuring sales performance? a) a) Align goals and strategy b) b) Reduce customer satisfaction c) c) Avoid using data d) d) Replace qualitative evaluation 5) Which KPI reflects loyalty and repeat purchases? a) a) Conversion Rate b) b) Customer Retention Rate c) c) Average Deal Size d) d) Revenue Growth

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