Premises - A tight area , Liability - The legal responsibility that one person has to another., Reasonable care - A legal term that means that an ordinary person would think that the operation takes thoughtful, careful  precautions., Occupational Safety and Health Administration (OSHA) - The federal agency that creates and enforces safety-related standards and regulations in the workplace., Accident - An unplanned, undesirable event that can cause property damage., Near miss - An event in which property damage or injury is narrowly avoided., Accident Investigation - Investigation put into place to keep record of and incident, Safety Program guidelines - It is based on existing safety practices and the insurance carrier's requirements., General safety audit - A safety inspection of facilities, equipment, employee practices, and management practices., Facilites  - The building (Interior/Exterior) a major systems, Equipment  - Refrigerators, tools, vehicles, fire extinguishers, alarms., Employee practices - How employees are expected to do things., Management practices - The inspector evaluates how committed management is to protecting employees and guests., Emergency plan - A plan that is meant to protect workers, guests, and property in the case of an emergency or disaster., Harrasment - Happens when slurs or other verbal or physical conduct related to a person's race, gender expression, color, ethnicity, religion, sexual orientation, or disability interferes with the person's work performance or creates an unhealthy work environment., Complainant  - The person who expresses a grievance,

chapter 9

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