Our customers are very happy ____ the service you are ____ them. The ____ problem is with the efficiency of your work. This year, you're ____ more time on the phone with individual customers. ____ year, you were handling around 11 calls ____ hour, ____ this year it's around 7 calls. Because of that, we had to ____ more workers to ____ all the extra calls ____ are getting.

Performance review

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