1) What does an underwriter do? a) Evaluate the insurance policies b) Recommend steps to take to prevent risks and hazards c) Examine the risks related to the insured d) All answers are correct 2) Not the original title of the vehicle due to having to many owners, sustained significant damage in an accident, flood, or other event a) Deductible b) Property damage c) Salvage title d) Underwriter 3) What is a Non-Owners policy? a) A named driver on a policy with limits of liability, UM and PIP coverages b) Insurance for someone that doesn't own a vehicle under their name c) Coverage for a driver who does not own liability insurance with a company due to their license being suspended d) A policy for someone without a Driver's License 4) What falls under "other"? a) Void receipts b) Cancellation c) Refunds d) All answers are correct 5) A lead is? a) Quotes/policies that were not sold the day of b) Late payments c) Policies sold d) Policy sold but double bridged 6) A first-time customer or a customer that has never had any insurance with us previously or a current customer that has not purchased any other policy besides auto a) Renewal b) New policy c) Lead d) Re-write 7) What example best represents an endorsement? a) Had auto insurance with us before but left and later came back to get a new quote. b) Insured has had auto insurance in the past but it’s their first time getting renters insurance c) Mr.Greens renewal payment was due 10/20/2022 and came into office to make a payment on 10/27/2022 d) Insured came to add a 2022 vehicle on her current policy. 8) If the customer is a day late on their payment but less than 29 days is called? a) Renewal b) Endorsement c) Re-write d) Reinstatement 9) If a policy has been expired for 30 days or more and the customer comes in to pay to start it again is called? a) Reinstatement b) Renewal c) Endorsement d) Re-write 10) When a license is suspended the court will require a _____ for their insurance policy. a) SR-22 b) Proof of insurance c) Texas Identification d) SR-23 11) The bank or the actual owner of the property in which an individual is making payments to is called? a) Binder b) Deductible c) Lien Holder d) None of the above 12) What is a declarations page? Who does this page go to? a) The page in your policy that shows the name and address of the insurer, the period of time a policy is in force, a description of the vehicle, the amount of the premium, and the amount of coverage; This page goes to the customer b) Proof of insurance; sent to company c) The page in your policy that shows the name and address of the insurer, the period of time a policy is in force, a description of the vehicle, the amount of the premium, and the amount of coverage; This page goes to the company. d) The application before binding; give to customer 13) Agent support can help you and guide you through any insurance policy you need help on a) Yes b) No 14) When selling a new policy over the phone, do we need to get the insured's and additional drivers' identification? a) Yes b) No 15) When making an endorsement over the phone, if the customer wants to add comprehensive and collision coverage to their current vehicle, what should the agent ask for before binding the policy? a) Year of the vehicle b) Pictures of the 4 sides of the vehicle c) Picture of the inside of the vehicle d) The car's plates number 16) Before binding a policy over the phone, agents must: a) Ask the customer to send us pictures of vehicle if adding Comp/Coll/UM/UIM b) Ask the customer to give us their driving record for the past 15 years c) Ask the customer to send us a picture of their identification d) Ask about the color of the car

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