listen enthusiastically - pay close attention and show interest while hearing what someone is saying, hit it off with someone - quickly form a good connection with someone, make small talk - talk about general topics, put your foot in it - say or do something embarrassing or wrong, have a misunderstanding - not understand something correctly, put someone at ease - make someone feel comfortable and relaxed, offend someone - hurt someone's feelings or make them upset, establish shared interests - find common things that you both enjoy, ask appropriate questions - ask about things that are suitable for the situation, have some awkward silences - have some quite moments during a conversation that may feel uncomfortable, have a row - to argue or fight with someone verbally, tell an entertaining story - share a fun or interesting narrative, dominate the conversation - control the discussion by speaking more than others and not allowing them to participate as much,

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