Asking if someone has a problem: What’s the matter?, Is everything okay?, What’s going on?, Giving suggestions: Why don't you ask for help?, Maybe you could talk to IT, How about you give the customer a discount?, Responding to a suggestion: That’s a nice/great idea!, That might work, I don’t think that’s such a good idea., Introducing problems: I have a big/serious/difficult problem with the supplier, I have a problem, I have a problem and I don't know what to do. ,

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