You want to buy some food in a store. Ask for your favourite brand., You want to invite your friend to a concert. He/she accepts it., You have been queuing in the tax office for an hour. A clerk tells you that the office closes and you should leave. Express disagreement., You are queuing for some refreshement at the beach. A stranger next to you is impatient. Remind him of his behaviour., You go to an elegant shop to buy a formal dress/suit for a big occasion. Ask the salesperson for advice., You are travelling by train. The man next to you lights a cigarette. Express your disagreement., You meet a friend whose birthday is that day. Congratulate them!, A friend of yours arrives from a tropical holiday at the airport. Greet them!, You borrowed a book from a colleague, but you can't find it anywhere. Call them and offer some form of compensation!, You were invited to a party but you don't want to go. Refuse it nicely!, At a party you drop a glass and it breaks on the floor. Tell the host and apologise!, You were unable to meet a friend and he was waiting for you for an hour in the pouring rain. Phone to explain!, At delivery, the mechanic charges double for fixing your car. Complain and refuse to pay extra!, It is the birthday of your mother-in-law. Congratulate!, A lazy colleague asks you for help but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time., You're frustrated because your colleague in the USA keeps messaging you at 5am (your time). Politely ask them to stop!, You are a cashier at a grocery store. As the assistant manager is closing for the evening,you notice him take two $20 bills from the till and slip them in his pocket. Confront him!, Having built your new IKEA furniture, you realise that a few screws are missing from the package and you cannot finish the construction. Call the customer service about the problem!.

Resolve the conflict!

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