ANSWERING THE PHONE: Hello, (Bic Amazon), how can I help you?, Good Morning, (Lucy) speaking., GREETING AND INTRODUCING YOURSELF: Good Morning, this is (John), from (Honda)., Hi (George), it's (Mary)., ASKING TO SPEAK TO SOMEONE: Is (Carol) there, please?, Yes, I'll put you through., GIVING THE REASON FOR THE CALL: I'm calling about (next week's presentation)., I'm phoning to (check the raw material order)., THANKING AND SAYING GOOD BYE: Thanks for your help, good-bye, You're welcome, bye.,

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