1) Where does he/she work? a) an officer worker b) a factory worker c) a shop/sales assistant d) a call-center worker 2) Where does he/she work? a) an officer worker b) a factory worker c) a shop/sales assistant d) a call-center worker 3) Where does he/she work? a) an officer worker b) a factory worker c) a shop/sales assistant d) a call-center worker 4) Where does he/she work? a) an officer worker b) a factory worker c) a shop/sales assistant d) a call-center worker 5) Which problems does he/she mention? a) changes to order b) rude people c) difficult customers d) delivery delays 6) Which problems does he/she mention? a) computer crashes b) always being busy c) changes to orders d) missing documents 7) Which problems does he/she mention? a) rude people b) always being busy c) difficult customers d) computer crashes 8) Which problems does he/she mention? a) always being busy b) machinery not working c) changes to orders d) delivery delays

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