Good Practice: Waiting for a gap to speak, Nodding and shaking head , Making eye contact, Smiling, Asking open questions, Asking for someone to repeat something, Paraphrasing, Explaining the reasons for your opinion, Bad Practice: Folding your arms, Swearing, Talking over other people, Shouting, Being aggressive when talking, Ignoring people you don't like, Asking closed questions, Saying 'I don't know,' without an explanation,

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