Accommodation - any place where you can sleep: from a 5-star hotel to a tent with mosquitoes., Cancellation - when your plans change and your vacation says, “Maybe next time.”, Make a complaint - when you can't take the singing air conditioner anymore., Doorman - the friendly gatekeeper who opens doors and sometimes your luggage., Check-in - the official “Hello, I’m here to relax” moment at the hotel., Check-out - the sad goodbye moment when you return the key… and lose the money., Concierge - the superhero in a suit who can get you tickets, taxis, and tips in under 3 minutes., Amenities - all the cool things in a hotel: a pool, gym, Wi-Fi, and maybe even heart-shaped pillows., Make a reservation / book a room - telling the hotel: “Wait for me, I’m coming to sleep there!”, Room key/card - a small plastic thing that lets you enter your temporary castle (aka hotel room)., Housekeeping - magical cleaning fairies with vacuums who make your room clean when you're not looking., Reception - the main desk in a hotel where they know everything (even your secrets).,

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