Angry, "I don't have time for this, you need to fix this right now!", "I want to speak with your manager!", Technical , "I did most of the troubleshooting on my own already.", "Can you tell me how much storage and ram this model comes with?", Non-Technical , "My son usually handles this, so I am not sure what's going on.", "How do I turn on this doo-hicky?".

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