What type of worklog you need to choose when assigning tickets to L2/L3 Group, None, Triage, Trinate, Resolved, When creating new user account you should use, Schenckprocess.com, Qlar.com, SMTP atribute in AD, smtp:j.doe@qlar.com, SMTP:j.doe@qlar.com, SMTP:j.doe@schenckprocess.com, smtp:j.doe@schenckprocess.com, Where do you send a ticket with Network problems, L2 Applications support, L2 Infrastructure, L2 Infrastructure Network, L1 Desktop support DE, When to use a public note in a ticket, When I want the requester to see the note, When I want the technicians to see the note, When I want the 3rd party to see the note, Never, What is ownership of the ticket?, We don't care about the ticket, We care, but only when no approvals, We wait for the resolution, We ask user, provide notes and evidence before closing/escalating, How to escalate tickets to L2/L3 groups?, Without notes or triage worklog, After a basic check and your findings and screenshots in notes.

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