Setting the context: where we are at the moment is ..., what I can tell you is that ...., I'd like to be able to .... but, You'll appreciate that I still need to ...., Signalling intention: Perhaps it would be a good idea if I just ...., I'd just like to sketch out, Let me just touch on ......, I think that's covered everything, Responding to questions and challenges: I was (just) coming to that., I have to admit that ..., You're quite right, we need to address this., That's a good point, Highlighting key points: So, the first thing is...., And I think you should be aware that ..., So that's one key point right there., ... and I think this is a really important point ..., So, the main thing to remember is ..., Responding to requests for detail: Let me check.... and I'll get back to you., I can't remember exactly, but off the top of my head..., I can double check if you like?, I don't have the exact figures, but what if I emailed them to you later?,

dealing with difficult questions

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