1) Maintaining punctual and consistent attendance is an example of a) Integrity b) Positive Work Ethic c) Teamwork d) Self-Representation 2) Using personal and sick leave only when necessary is an example of a) Integrity b) Positive Work Ethic c) Self-Representation d) Conflict-Resolution 3) Working in a respectful and friendly manner with all customers and coworkers, regardless of national origin, race, appearance, religion, gender, disability or age is an example of a) Creativity & Resourcefulness b) Conflict-resolution c) Diversity Awareness d) Integrity 4) Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? a) resourcefulness b) problem-solving c) honesty d) reliability 5) Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team? a) Not assisting others b) Having a positive attitude c) Being on time to meetings d) Requesting help when needed 6) Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?  a) Stay on your job assignment all day. b) Help your peer carry the long section of pipe. c) Tell someone else to go help this employee who is having trouble d) Stop cutting such long sections of pipe. 7) You must attend an important luncheon for work and dress appropriately. You should wear a) what you would wear for a night on the town. b) what you would wear to a job interview. c) casual clothing. d) what you would wear to a formal event. 8) We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang or profanity in the workplace is an example of understanding the skill of: a) self-representation. b) teamwork. c) integrity d) diversity awareness. 9) Why is having cultural diversity on a company’s staff a good idea? a) It creates a homogenous work ethic. b) The work environment will be more ethical. c) It meets the federal regulations for small businesses d) There is a broader range of perspectives and creativity 10) An angry coworker complains about the way you do your job. Your BEST response is to a) be more assertive than he/she is. b) call security for help. c) walk away to avoid conflict. d) remain calm and focused on a solution. 11) Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the first step Shauna should take to resolve this conflict? a) Report Ashley to the human resources manager. b) Request a meeting with Ashley to try to resolve their differences. c) Ignore Ashley but make sure her peers know about her conduct. d) Write an email to her parents explaining the situation and asking for help. 12) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to a) ignore the request because you think things are just fine the way they are. b) ask your coworker what he/she would do. c) consult the employee handbook. d) research how other companies and experts have improved customer service. 13) At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively? a) Restate the key question and ask if your understanding is correct. b) Smile and answer the question as soon as possible. c) Ask for the person’s email address so you can send him/her your answer. d) Focus on one part of the question and answer that, then move on 14) Which of the following phrases is appropriate for a formal greeting during a presentation? a) Be seated b) Let’s get started!! c) Listen up d) Welcome 15) Which sentence is grammatically correct? a) He don’t want to attend class regularly. b) He doesn’t want to attend class regular. c) He doesn’t want to attend class regularly. d) He don’t want to attend class regular. 16) You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? a) Hello Sally Smith! b) Dear Ms. Smith, c) Dear Madam or Sir: d) Hi,  17) The first step in solving a problem is to: a) define the problem. b) generate potential solutions. c) test the solutions. d) ask for a coworker's help. 18) Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. a) Safety glasses are only required when machines are operating. b) He possesses his safety glasses and as long as he puts them on, he will not be in violation. c) The employee is in violation of city health and safety ordinance. d) The employee is in violation of safety policy and could be seen as a liability. 19) If you are interested in a promotion, which of the following is essential? a) Take coworkers to lunch. b) Acquire and prove new industry knowledge. c) Develop a friendship with your supervisor. d) Hire a life coach. 20) Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? a) Offering fellow employees assistance on the job b) Attending conferences to acquire new industry related knowledge c) Researching how to do difficult tasks in her workplace d) Spending time at work completing assignments for her college classes

Workplace Readiness 20 Questions 1

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