1) Listening is not communicating? a) True b) False 2) A stern look from one person to another is? a) Non verbal communication b) Sign language c) Verbal communication 3) When talking to a client it is? a) Good to use eye contact and good facial expression  b) Good not to look at them.  c) Smile 4) If you would like to get information from someone would you use? a) Closed questions b) Open questions 5) Yes and no are replies to what form of questions? a) Closed question b) Open closed c) Verbal communication d) Non verbal communication 6) What form of communication is body language? a) Non verbal b) Verbal 7) What is a bad form of verbal communication? a) Clearly speaking b) Low tone of voice c) Not using slang words d) Speaking too quickly e) Slang words f) Swearing 8) Which of these are a bad form of non verbal communication? a) Frown b) no eye contact c) Arms folded d) Smiling e) Good eye contact f) Open arms 9) Outcome of using negative/ bad communication? a) Feeling uncomfortable b) Increased salon profits c) Returning clients d) Good reputation e) Loss of business f) Bad reputation 10) Which of these are ways of adapting communication skills to suit different clients? a) You do not need to adapt communication ever b) Avoid technical language c) Use the same vocabulary for everyone d) Use vocabulary to suit the client needs e) Use technical language f) Vary pitch of voice 11) What form of communication would you use with visually impaired? a) Clear speech b) Use visual aids c) Face client allow for lip reading d) Sit at clients level e) Use descriptive language 12) What form of communication would you use with hearing impaired? a) Clear speech b) Use visual aids c) Face client allow for lip reading d) Sit at clients level e) Use descriptive language

Communication quiz

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