When you picked up your luggage at the airport, it was damaged., Your hotel room was right above the hotel night club. It was so noisy you couldn’t sleep at all., When you booked, you paid for meals at the hotel, but when you got there the restaurant was closed., You were two minutes late for the excursion bus and it left without you., You went on an excursion and found the guide didn’t speak either your language or English., You found some meat in your vegetarian burger.,

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