knowledgeable - Knowing everything about the product is the key on helping your customer properly and to avoid wasting time and effort., empathy - It is the ability to understand and share the feelings of another., positivity - In BPO industry, it can be achieved by using positive language., patience - You have to give time to listen to the concern and fully grasp the customer’s problem and needs., attentiveness - To provide a good service, the agent must pay attention and focus on what the concern is., tenacity - A great work ethic and willingness to do firmly what needs to be done are needed to provide a great customer service., willingness - It is voluntarily agreeing and preparing to grow and improve your skills in professional handling of calls., goal-oriented - Personal and company goals should come hand in hand., communication - Speak at an even pace and don’t hurry. Use common terms that both the agent and the caller would understand to avoid technical jargons., persuasiveness - It can be achieved by leaving compelling message that the product is worth their purchase.,

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