YES: Update account (address, phone, email), SP line qualification, Stop and reissue checks/vouchers, Reading financial records, Confirming volume points (not verified by IVR), Place an order (not verified by IVR), PU name change (not verified by IVR), Pull/Cancel order (not verified by IVR), Order not imported (not verified by IVR), NO: Confirming volume points, Place an order, PU name change, Pull/Cancel order, Order not imported, Reporting Adverse Event,

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