Strategic - Type of management that successfully formulates strategies based on customer demands and market changes., Operations - Type of management that successfully implement strategic planning and effectively/ efficiently convert input to output for value creation, Service quality - Successfully deliver services matched to customers’ expectations, Service network - The capacity to provide a wide range of services for customers over a wide area, Marketing - Successfully build a set of processes for creating, communicating and delivering value to customers and managing customer relationships in ways that benefit the company, Inventory - Type of management that theability to provide a supplementary service of managing inventory for customers, Innovation - The ability to develop anything new to facilitate the company’s business, operation and service offerings, Human resource - Type of management that successfully invest human resources by adopting a set of means, e.g. staff training, performance measurement, Cost - Type of management that the ability to control and improve activities, processes and services by adopting a set of costing techniques and methods, Corporate culture - Successfully provide a set of values and beliefs that define the way in which a firm conducts its business,

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