1) which of the following is an example of non-verbal communication? a) Sending an email b) Nodding your head c) Speaking loudly d) Writing a letter 2) eye contact is part of verbal communication a) true b) false 3) what is the function of " sorry, I didn't catch that"? a) Giving feedback b) Interrupting c) Ending a conversation d) Asking for clarification 4) which phrase is used to rephrase something? a) “Let me put it another way…” b) “Exactly!” c) “Sorry, could you repeat that?” d) “What do you mean?” 5) what does "get the message across" mean? a) to misunderstand something b) to receive a message c) to communicate clearly d) to avoid conversation

communication -- quizz

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